Frequently Asked Questions
Frequently Asked Questions
We’ve thought of everything so you don’t have to! This also means you can pack light. You’ll find many everyday essentials supplied in your camper; from bedding and linen to kitchen and cooking gear as well as general living equipment like dustpan and brush, clothesline and pegs and heaps more!
For a full list on what's included in the camper please click below:
No, our campervans are not equipped with tow-bars.
There are 240V power sockets inside your campervan. Please note that these will only operate when the vehicle has been connected to an external power source like a holiday park. Because the vehicle has a larger earth pin, you will not be able to plug into a domestic power outlet.
Please note, the Britz Safari 4WD and Britz Warrior 4WD only feature a 12V house battery and cannot be connected to 240V power.
Unfortunately, our campervans and motorhomes are not equipped with wheelchair access. Additionally, the interior space is quite limited, and therefore does not accommodate a wheelchair.
Unfortunately not. We do not allow generators to be used with our vehicles.
Unfortunately, we do not provide any food or drink with your campervan.
After you've picked up your camper, we recommend you head to the closest supermarket (you can search for this in the thl Roadtrip App) and stock up on your groceries then, once you've seen the camper and have assessed the cupboard storage and fridge size available to you.
Not at all!
We supply sheets, pillows with pillow cases, duvet and duvet cover (or comforter) for each bed, as well as bath towels. Additional bedding can be hired at the pick-up branch.
In the Safari 4WD and Warrior 4WD in Australia we supply sleeping bags (instead of the duvet), along with the rest of the linen.
If you are travelling in a Britz, Apollo, Mighty, Cheapa Campa or Hippie campervan you can bring up to two well-behaved, registered dogs or cats on holiday.
A pet service fee of $315 will apply.
Pets must have been treated for fleas and be controllable. We recommend that you plan ahead, checking that dogs are permitted at your intended destinations and campgrounds in advance. At pick-up and drop-off, we appreciate you ensuring that your pet is secure on a lead and is supervised by an adult outside of our branch. Please check that your furry friends are clean and dry before entering the campervan and don't leave your pet unattended in the vehicle. While travelling, you must safely restrain your pets in the rear of the vehicle, avoiding the possibility of distracting the driver.
Please note that costs arising from damage and soiling caused by pets is not covered by the liability reduction option. These costs are the responsibility of the hirer.
If you are travelling in a maui motorhome animals are not permitted, with the exception of registered guide dogs, and permission needs to be arranged prior to rental. If an animal is allowed in your campervan additional fees may be applied to deep clean the interior.
No, our New Zealand campers do not feature house air-conditioning. They do have air-conditioning in the driver's cab.
Yes, there is air-conditioning in the driver's cab of all campers.
The larger campers with toilet and shower also include reverse cycle air-conditioning in the living area. This requires connection to 240V mains power at a campsite to operate.
There needs to be a minimum of 11.5 volts on your auxiliary [house] battery for ignition and more than a quarter tank of diesel in your fuel tank. Turn the dial to full for 5 minutes before resetting to a moderate temperature. Generally, it will take 1 litre of diesel to heat your motorhome for 4 hours, to a moderate temperature.
You can watch our CamperHelp How To video on Diesel Heating here or through the thl Roadtrip App in the On The Road section.
If you have any problems please contact our On Road Assist team on phone 0800 788 558 (you will need a local sim to be able to contact us on this number) or +64 9 801 3857.
Gas bottle sizes and gas operated equipment differs with different campervans. Campervans with gas operated cooking, heating and water systems will use gas quicker than campervans with only gas cooking.
If you run out of gas, you can refill the LPG bottle at many outdoor camping stores. Alternatively, if in NZ you can use the Swap 'n' Go service at many service stations. You can search for the closest LPG Bottle Filling or Swapping station in the thl Roadtrip App.
If you have Pre Purchased Gas or the Re-Fuelling Pack then you don't need to return your campervan with a full gas bottle.
We provide one bath towel per person. All campers also come with a tea towel as part of the kitchen general living equipment.
No. There are only 6 seat belts fitted in a six berth. Each person, including babies and children, by law, must have their own seatbelt. Children need to be restrained in an approved child or booster seat. For more information on where children in child restraints sit, please click below:
For travel in Australia from 01 April 2025
For travel in New Zealand from 01 April 2025
No. Homes in Australia and New Zealand feature 10amp power sockets. Our campervans and motorhomes feature 15amp power connection, which has a larger earth pin at the bottom and cannot be plugged in to a 10amp socket. Campgrounds and Holiday Parks all have 15amp power connection, so you need to book a campsite to plug into power there.
Vehicles under 4.5 tonne gross vehicle mass are legally required to have at least 1.5mm of tread remaining in all the principal grooves (i.e. the wide main grooves in the centre part of the tread).
These grooves have tread wear indicators in them and the tyre should not be worn so much that the tread wear indicators contact the road.
Our company minimum allowed tread depth is 3mm at pick-up; double the legal limit.
Other countries have very similar minimum tread depth requirements. 1.5mm or 1.6mm is well accepted globally as the minimum allowable tread depth for passenger and van tyres.
The speed of the 12 volt battery drainage will depend on the climate and how often it is used. The 12V house battery supplies power to the fridge, house lights, water pump, water heater, stove ignition for electric hobs and USB ports, if fitted. It also supplies power to the LCD screen, DVD player, rangehood and toilet flush system for campers that have them.
Some of our vehicles have solar panel backup, which helps restore the living area battery when parked, but can’t keep up if everything is operating.
Although the house battery receives a trickle charge while driving, it is not sufficient to fully charge it. It is important that you book into a campground on your first night so you can plug into 240 volt power to fully charge your house battery. Then plug into a 240 volt campsite every two or so nights, for around 14 to 16 hours to fully charge the house battery and avoid it getting too low. Remember, the harder your battery works, the quicker it will drain. So, turn off any appliances you aren’t using (but keep the fridge switched on at all times).
The house battery is a deep cycle battery, separate to the vehicle engine battery. So, if you flatten the battery completely in the living area it will not affect the driving battery, however you will need to plug the vehicle into 240V mains power for the battery to fully recharge.
When the 12V auxiliary (house) battery has a healthy charge [11-14V] the following equipment will operate:
- fridge
- house lights
- water pump
- house radio/stereo if fitted
- toilet flush
- rangehood
- house USB ports
along with the ignition for the water heater, diesel heater and electric hob for campers where fitted.
The following require a 240V power connection to operate:
- electric jug
- toaster
- microwave
- 240V electric sockets
- reverse cycle air conditioner for campers in AU that feature it
All vehicles have storage compartments; be it overhead cupboards, under seat storage or external lockers. We suggest that you travel with soft bags instead of suitcases as they fit better into the storage compartments. There is no room to store large hard cases.
The vehicles are equipped with AU/NZ electrical sockets, so if you are coming from overseas you will need an adaptor. Plug adaptors may be purchased at the airport terminal or from some branches.
Some campers are fitted with an LCD screen with built-in DVD player and HDMI and USB input. This is a media player only and doesn’t have access to television signal but it’s great for watching DVDs or movies from your USB.
Yes, however you will need to be connected to a 240V power supply and simply use a power socket in the vehicle. The driver's cab in most campers also features USB or USB-C input to plug in devices whilst driving; drawing from the 12V engine battery. Be sure not to leave devices charging when parked up or it will drain the engine battery.
No, unfortunately bike racks are not available on our campers.
Emptying the toilet cassette is very quick and easy to do. We have a 'how to' video available to watch in the thl Roadtrip App, or you can watch it here.
The toilet in your vehicle has a cartridge underneath that catches the waste. The cartridge requires a toilet chemical to break down the waste and keep it odour free. These toilet chemicals can be purchased from our branch. If you have purchased the Value Pack, you will have three toilet chemicals provided.
We recommend you empty the toilet cassette every 1 - 2 days (at an authorised dump point) and place a new chemical inside, along with some water after emptying. The toilet cassette is located in a lockable compartment outside the vehicle, adjacent to the bathroom. Under the toilet cassette are wells that collect any overflow of waste.
These wells are dry and clean when you collect your vehicle from our branch. They need to also be returned this way.
There are several steps you can take to avoid any overflow of waste into these wells.
- Always make sure the toilet shutter is fully open when you use your toilet. If it is not open the waste will seep around the cassette instead of going into the cassette. The waste will then end up in the wells underneath.
- Always ensure the toilet shutter is fully closed when not in use. Just the motion of driving can cause waste to spill over the top outlet. This spillage will end up in the wells below.
- After emptying the toilet cassette, ensure the cassette is pushed in all the way, and then adjusted back so it sits flush behind the plastic lip and locks in. If the cassette does not line up properly with the toilet shutter, waste will end up seeping around the cassette and underneath into the wells.
- Empty the toilet regularly. A full cassette will overflow through the top seals and seep around the cartridge and into the wells underneath.
- When you empty the toilet, check the wells underneath for any overflow. Wash and dry wells if there is any waste in them.
If the wells under the toilet cassette are full, you will get overflow of waste coming into the bathroom floor area. This can be quite unpleasant for the hirer and our branch staff on return of the vehicle.
If you do not maintain the toilet during your hire and either the wells or cassette are returned full, you will be asked to clean/empty them or charged a $299 toilet cleaning fee.
If you would prefer that we empty the cassette for you on drop-off (selected branches), consider purchasing our Cleaning Pack. With this Pack, we'll:
- take care of the 'end of hire' vehicle, cabin and bathroom cleaning (simply return the vehicle neat and tidy) and
- empty the toilet cassette and waste water tanks for you, if you are returning a camper with a toilet to Adelaide, Brisbane, Cairns, Sydney, Melbourne or Perth.
You can add this to your booking at any stage before drop-off. Just give us a call.
Yes, all 2WD campervans, plus the Safari 4WD camper in AU, come with one spare tyre, and the tools to change it. The location of the toolkit is referenced in the show-through video for each campervan.
The Britz Maverick, Britz Warrior, Apollo Adventure Camper and the Cheapa 4WD all feature two spare tyres.
